Discover what you can do with Bookinos
Bookinos covers every core hotel workflow in one platform—Front Desk, Reservations, Tape Chart, Housekeeping, Rates & Inventory, Channel Manager, and multi-property control. Built for 2–5 star hotels and serviced apartments, it reduces manual work, keeps teams aligned in real time, and helps you run smoother operations every day.
• All-in-one Hotel Operating System for daily operations
• Real-time visibility of rooms, tasks, arrivals/departures, blockers
• Fast check-in / check-out workflows
• Room assignment, room moves, upgrades/downgrades
• Reservation lifecycle management
• Tape Chart planning and controls
• Group reservations + rooming lists + pickup tracking
• Central guest profile + history
• Task-driven housekeeping coordination + live room status
• Room inspections / QC checklists + scoring + re-clean workflows
• Minibar & amenities tracking (consumption, replenishment tasks)
• Laundry orders (guest + room) + outsourced laundry tracking
• Linen & uniform inventory (par levels, loss/damage logs)
• Lost & Found management: catalog, photos, claims, shipping coordination
• Maintenance tickets with priorities and SLAs
• Preventive maintenance schedules + recurring checklists
• Asset registry (room assets, warranties, service history)
• Vendor/outsource work order tracking (quotes, approvals, completion)
• Rate plans and pricing management
• Restrictions engine
• Inventory and availability control
• Allotments / group blocks and release rules
• Channel integrations
• Room/rate mapping rules
• Sync logs, health monitoring, conflict resolution tools
• Promotions, packages, and add-ons
• Corporate accounts and negotiated contract rates
• Travel agency management and commissions tracking
• Sales CRM pipeline for corporate/MICE leads
• Meetings & event planning: function calendar + run sheets + tasks
• Guest messaging (email/SMS/WhatsApp via API) with templates and logs
• Internal messaging, notes, and shift handover logs
• Broadcast announcements to departments/roles/properties
• Automated alerts (VIP arrival, late checkout, task overdue, sync failures)
• Call center workflows (leads, call logs, outcomes, follow-ups, scripts, KPIs)
• Restaurant/bar/room-service workflows
• F&B inventory: items, recipes/BOM, wastage, transfers, stock counts
• Procurement workflows: purchase requests → approvals → POs → receiving
• Warehouse/store management: multi-store, transfers, stocktaking
• Folios and invoicing workflows
• Taxes & fees setup
• Cash/bank transfer tracking and reconciliation
• Department/cost-center reporting foundations (optional expansion)
• Guest requests portal (web/QR)
• Service desk ticketing (assign, SLA timers, escalations)
• Complaints & service recovery cases (approvals, compensation tracking)
• Concierge bookings (tours, tickets, restaurant reservations, commissions)
• Partner marketplace (services catalog, offers, availability, commissions)
• Parcel & courier management (inbound/outbound, signatures, storage)
• Outside food delivery desk (verification, handover logs, issue handling)
• Transfer/taxi desk booking (scheduling, vouchers, commissions)
• Parking/valet tracking (tickets, plate log, pickup requests)
• Role-based dashboards per staff type (today view + KPIs + tasks)
• Staff scheduling and shift planning + swaps/leave approvals
• Time & attendance
• Learning system (LMS): lessons, quizzes, completion tracking
• Tips & "how-to" micro-guides inside the system
• Owner-managed rules, SOPs, policies, brand standards library
• FAQ builder + knowledge base (searchable)
• Legal pages manager (versioning + publish control + acceptance logs)
• Document & template builder (confirmations, forms, PDFs)
• Role-based access control (permissions, scopes, property/department limits)
• Approvals hub (discounts, overrides, refunds, purchases, template changes)
• Full audit trail of critical actions (who/what/when)
• Incident reporting (guest/staff/security incidents, structured logs)
• Compliance tools (exports, retention rules, access reviews)
• Multi-property control (templates, standards, consolidated reporting)
• Integrations-ready architecture (API, webhooks, connector framework)
• System health monitoring (logs, alerts)
Bookinos is an all-in-one Hotel Operating System built for 2–5 star hotels and serviced apartments. Run daily operations faster, keep teams aligned in real time, and scale your workflows across one or many properties.
